Kepemimpinan dan Pengawasan Pelayanan_F_SMT 5_20211
SUPERVISION IN THE HOSPITALITY INDUSTRY - Introduces students to supervision and management skills that are essential to hospitality workplace success. Focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. This text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.
Bahasa Inggris Bisnis + Korespondensi_C_SMT 5_20211
In this subject, you will learn how to analyze the relationship between tourism and hospitality business, the types and the effective strategies in verbal and nonverbal communication to promote products and services in the hospitality business, learning how to write and to reply to a memorandum and a business letter, creating a business plan and a company profile, chairing face to face and virtual meeting, and interviewing new hires, and negotiating the employees’ salary in 4.0 revolution industry era.