PERHELATAN_F_SMT 4_20212
Unit descriptor
Organise functions
This unit deals with the skills and knowledge required to Organise functions in a range of settings within the hotel and travel industries workplace context.
Unit Code:
D1.HSM.CL5.01 D1.HCS.CL6.04
Nominal Hours:
45 hours
Element 1: Identify function facilities and procedures at the host establishment
Performance Criteria
1.1 Explain the role of the Functions Booking book1.2 Identify the facilities available for functions
1.3 Identify the styles of functions that can be accommodated
1.4 Identify the styles of service available
1.5 Describe the function set-up options available
1.6 Describe the function menus available
1.7 Identify function costs for the customer
1.8 Develop a function kit
1.9 Identify the role of function-related documentation
Element 2: Liaise with function customers
Performance Criteria
2.1 Determine customer needs2.2 Identify date and time of function
2.3 Match establishment resources to identified need for function
2.4 Provide advice and assistance in relation to the function
2.5 Record function requirements as agreed by customer
2.6 Confirm function booking with customer
2.7 Obtain deposit for function
Element 3: Prepare for functions
Performance Criteria
3.2 Advise colleagues and staff in relation to function
3.3 Roster staff for function
3.4 Minimise impact of function on normal establishment operation
3.5 Arrange for external services as identified
3.6 Purchase necessary stock for function
3.7 Prepare Running Sheet for function
3.8 Conduct pre-function briefings
3.9 Finalise function details with customer, colleagues and staff
3.10 Monitor set-up for the function
3.11 Monitor service delivery of function
Element 4: Follow-up after functions
Performance Criteria
4.1 Obtain feedback from customer
4.2 Obtain payment for function
4.3 De-brief staff
PERHELATAN_E_SMT 4_20212
Unit descriptor
Organise functions
This unit deals with the skills and knowledge required to Organise functions in a range of settings within the hotel and travel industries workplace context.
Unit Code:
D1.HSM.CL5.01 D1.HCS.CL6.04
Nominal Hours:
45 hours
Element 1: Identify function facilities and procedures at the host establishment
Performance Criteria
1.1 Explain the role of the Functions Booking book1.2 Identify the facilities available for functions
1.3 Identify the styles of functions that can be accommodated
1.4 Identify the styles of service available
1.5 Describe the function set-up options available
1.6 Describe the function menus available
1.7 Identify function costs for the customer
1.8 Develop a function kit
1.9 Identify the role of function-related documentation
Element 2: Liaise with function customers
Performance Criteria
2.1 Determine customer needs2.2 Identify date and time of function
2.3 Match establishment resources to identified need for function
2.4 Provide advice and assistance in relation to the function
2.5 Record function requirements as agreed by customer
2.6 Confirm function booking with customer
2.7 Obtain deposit for function
Element 3: Prepare for functions
Performance Criteria
3.1 Maintain and update Function Sheet3.2 Advise colleagues and staff in relation to function
3.3 Roster staff for function
3.4 Minimise impact of function on normal establishment operation
3.5 Arrange for external services as identified
3.6 Purchase necessary stock for function
3.7 Prepare Running Sheet for function
3.8 Conduct pre-function briefings
3.9 Finalise function details with customer, colleagues and staff
3.10 Monitor set-up for the function
3.11 Monitor service delivery of function
Element 4: Follow-up after functions
Performance Criteria
4.1 Obtain feedback from customer4.2 Obtain payment for function
4.3 De-brief staff
PERHELATAN_B_SMT 4_20212
OPL is a course that will guide you in running an event. In this course, students will be taught how to plan, organize, actualize, and control an event. After studying this course, students are expected to be able to independently have insight into organizing events, and in groups they can work together to produce an event.
PERHELATAN_A_SMT 4_20212
OPL is a course that will guide you in running an event. In this course, students will be taught how to plan, organize, actualize, and control an event. After studying this course, students are expected to be able to independently have insight into organizing events, and in groups they can work together to produce an event.