Manajemen Keuangan_M_SMT 6_20212
Mata kuliah ini merupakan mata kuliah teori mata kuliah lanjutan dari dasar-dasar akuntansi yang mengajarakan mahasiswa tentang mengidentifikasi masalah keuangan, mengimplementasikan alternatif pemecahan masalah keuangan ,mengelola potensi dan sumber daya keuangan serta mengimplementasikan konsep manajemen keuangan dalam pengambilan keputusan bisnis. Adapun metode/pendekatan yang digunkanan dalam pembelajaran adalah tatp muka secara online, forum diskusi, dan tugas mandiri. Pada tahap pertengahan dan akhir pembelajaran akan diadakan evaluasi capaian pembelajaran melalui test tertulis.
Kepemimpinan Pengawasan Dan Pelayanan_J_SMT 6_20212
SUPERVISION IN THE HOSPITALITY INDUSTRY - Introduces students to supervision and management skills that are essential to hospitality workplace success. Focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. This text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.
Kepemimpinan Pengawasan Dan Pelayanan_K_SMT 6_20212
Unit descriptor
Manage workplace operations
This unit deals with the skills and knowledge required to Manage workplace operations in a range of settings within the hotel and travel industries workplace context.
Unit Code:
D1.HML.CL10.12 D1.HRM.CL9.03 D2.TRM.CL9.17
Nominal Hours:
25 hours
Element 1: Monitor and improve workplace operations
Performance Criteria
1.1 Monitor efficiency and service levels on an ongoing basis through close contact with day to day operations1.2 Ensure that operations in the workplace support overall enterprise goals and quality assurance initiatives
1.3 Identify quality problems and issues promptly and make appropriate adjustments accordingly with relevant approvals
1.4 Adjust procedures and systems in consultation with colleagues to improve efficiency and effectiveness
1.5 Consult colleagues about ways to improve efficiency and service levels
Element 2: Plan and organize workflow
Performance Criteria
2.1 Schedule work in a manner that enhances efficiency and customer service quality2.2 Delegate work to appropriate people in accordance with principles of delegation
2.3 Assess progress against agreed objectives and timelines
2.4 Assist colleagues in prioritization of workload through supportive feedback and coaching
Element 3: Maintain workplace records
Performance Criteria
3.1 Complete workplace records accurately and submit within required timeframes3.2 Where appropriate, delegate and monitor completion of records prior to submission
Element 4: Solve problems and make decisions
Performance Criteria
4.1 Identify workplace problems promptly and analyse from an operational and customer service perspective4.2 Initiate corrective action to resolve the immediate problem where appropriate
4.3 Encourage team members to participate in solving problems they raise
4.4 Monitor the effectiveness of solutions in the workplace
Kepemimpinan Pengawasan Dan Pelayanan_L_SMT 6_20212
Unit descriptor
Manage workplace operations
This unit deals with the skills and knowledge required to Manage workplace operations in a range of settings within the hotel and travel industries workplace context.
Unit Code:
D1.HML.CL10.12 D1.HRM.CL9.03 D2.TRM.CL9.17
Nominal Hours:
25 hours
Element 1: Monitor and improve workplace operations
Performance Criteria
1.1 Monitor efficiency and service levels on an ongoing basis through close contact with day to day operations1.2 Ensure that operations in the workplace support overall enterprise goals and quality assurance initiatives
1.3 Identify quality problems and issues promptly and make appropriate adjustments accordingly with relevant approvals
1.4 Adjust procedures and systems in consultation with colleagues to improve efficiency and effectiveness
1.5 Consult colleagues about ways to improve efficiency and service levels
Element 2: Plan and organize workflow
Performance Criteria
2.1 Schedule work in a manner that enhances efficiency and customer service quality2.2 Delegate work to appropriate people in accordance with principles of delegation
2.3 Assess progress against agreed objectives and timelines
2.4 Assist colleagues in prioritization of workload through supportive feedback and coaching
Element 3: Maintain workplace records
Performance Criteria
3.1 Complete workplace records accurately and submit within required timeframes3.2 Where appropriate, delegate and monitor completion of records prior to submission
Element 4: Solve problems and make decisions
Performance Criteria
4.1 Identify workplace problems promptly and analyse from an operational and customer service perspective4.2 Initiate corrective action to resolve the immediate problem where appropriate
4.3 Encourage team members to participate in solving problems they raise
4.4 Monitor the effectiveness of solutions in the workplace